Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I only buy one cookie?
We believe in the power of variety. Every box contains exactly six cookies enough to explore multiple flavours, share with someone special, or savour one flavour across several moments. This is how we've designed the experience: thoughtfully curated, never single-serve.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my order?
After purchasing there’s an option to track your order. Yet if you missed it you can click on the chat box below and select Track my order. On both of them you’ll need your order number and phone number/ email. After that you’ll be able to see your order.
How much does shipping cost?
We offer Free shipping Nationwide 🇿🇦Although if you are based in Eastern Cape, Western Cape, Northern Cape, KwaZulu-Natal and Mpumalanga it’s an additional R84.99.